This article is adapted from one of our live conversations in The Clarity Room—a free weekly Zoom coaching session held every Tuesday at 7:00 PM (EAT). Together, we explore the psychology of change, emotional intelligence, habits, leadership, relationships, purpose and practical wisdom for everyday life. Each session combines research, coaching, reflection and real-life stories to help people move from insight to lasting transformation.
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For most of my adult life, I believed I was a logical man.
Not perfectly logical. I'm Kenyan. I have survived Nairobi
traffic, which means I have, on more than one occasion, looked at Waiyaki Way
at 5:30 p.m. — a road that, at that hour, stops being a road and becomes a
philosophy — and told myself, with the confidence of a man who has learned
nothing, that today it will be different. Today I will beat it.
So no. Not flawlessly logical. But reasonable. I collected
the facts. I weighed the options. I reached conclusions the way I imagined
thoughtful people did — slowly, deliberately, in the clean white room of the
mind.
Then neuroscience sat me down and, very politely, told me I
had been taking credit for work I had not done.
It turns out that while I was congratulating myself on my
objectivity, my brain had already convened the meeting, taken the vote, passed
the resolution, and drafted the minutes — all before my conscious mind so much
as found the door.
Imagine arriving at a board meeting, adjusting your collar
and being prepared to discuss. However, the decisions are already made, and the
tea in the cups has gone cold. The chairman stands and thanks everyone for
their input. Standing there, with one hand on the door, someone glances up and
says, warmly, without any hint of irony:
"Ah. Glad you could finally join us."
That is how your conscious mind experiences most of your
decisions. You believe you are the chief executive. Much of the time, you are
receiving the memo — after the committee has adjourned for lunch.
I found that realization both humbling and, strangely,
liberating.
It was humbling because I realized I wasn't the impartial
judge I thought I was. It was freeing because it finally clarified something
I'd observed in the coaching room for years — something I could describe but
never fully explained.
Good people make decisions that baffle even themselves.
They sit across from me and say:
"I don't know why I reacted like that."
"I knew exactly what to do. I just couldn't do
it."
"I overreacted, and I watched myself do it."
"Honestly, I don't recognize the person I became in
that moment."
For a long time, we have had tidy labels for these moments.
Weakness. Indiscipline. A lapse in character. We say them and move on. But what
if something more interesting is going on beneath it all? What if your emotions
are not the interruption to your thinking? What if they are part of the
thinking itself? Sit with that for a second. Because once it lodges, almost
everything else begins to shift.
The Client Who Was Angry at Everyone
Some years ago, a man walked into my office, carrying enough
frustration to light up a small town.
He was furious at his boss, his wife, and the government. He
also felt irritated at traffic, the customer care agent who kept him on hold,
the economy, and the man at the supermarket who was pushing his trolley
diagonally across the aisle while examining a bottle of cooking oil as if it
were a rare diamond he might someday propose with.
If you've ever been behind that man in the supermarket, you
know the kind of unreasonable, disproportionate rage I'm talking about. It
never seems justified.
As he talked, a shape began to take form in the room. Every
story he told ended in the same place — someone else's mistake. Someone else's
incompetence. Someone else's failure to be, in some fundamental way, less
disappointing.
The common denominator, it seemed, was everyone.
Now, coaching teaches you a few quiet rules. Here is one of
mine. When every single character in a person's story is difficult, there are
really only two explanations. Either they have been cursed with the most
unfortunate collection of people ever assembled in a single lifetime — or the
story deserves a second reading.
I asked him a simple question. "When was the last time
you weren't angry?"
He paused longer than I anticipated, enough for me to hear
the fridge in the hallway. Then he shrugged and said, "I can't
remember," in a resigned, defeatist tone, as if he had opened a door he
hadn't used in a long time.
That answer revealed more than everything that preceded it.
In my experience, anger rarely exists alone; it tends to share space with
others like fear, shame, disappointment, loneliness, and grief—quiet occupants
who prefer not to confront the world directly.
Anger often acts as the voice they choose to speak for them
— the spokesperson. It’s not the person making the decisions. As his anger grew
louder, I became more curious about who it was truly masking. It took several
sessions to uncover the truth, and what we discovered surprised us both.
At his core, he was not an angry man. He was terrified.
Terrified of failing the people who depended on him. Terrified that his
business had begun, almost imperceptibly, to slow. Terrified that he was not,
and had never been, enough. Terrified that a single bad season could quietly
unmake twenty years of work while he slept.
His anger was just the way his fear expressed itself
publicly—more secure, more forceful. It allowed him to speak louder instead of
hiding his vulnerabilities. Now, I often share a similar insight with clients:
the initial emotion you feel is rarely the most intense one you hold inside.
The Great Lie About Emotions
Many of us were brought up to see emotions as issues that
need fixing. Feeling sad? Try to cheer up. Anxious? Stop the worry. Afraid? Be
courageous. Angry? Calm down. Grieving? Let go — ideally before it makes others
uncomfortable.
The people who taught us this meant well. They almost always
do. And it rarely works. Imagine the fuel light comes on in your car. The
little amber symbol glows on the dashboard. Instead of finding a gas station,
you reach into the glovebox, peel off a sticker, and cover the light.
There. Problem solved. Except, of course, it isn't.
We constantly deal with feelings in this way. We suppress
and distract ourselves from them, work harder to avoid facing them,
spiritualize, rationalize, and sometimes medicate. As a common modern habit, we
also scroll through screens until these emotions fade into the background
noise.
Then we are genuinely puzzled when they come back. Perhaps
they return because they were never the enemy in the first place. Perhaps they
were information, waiting to be read.
Viktor Frankl and the Space Between
One of the books that shaped me most as a coach is Viktor
Frankl's Man's Search for Meaning. Frankl endured conditions I will not
pretend to comprehend. And out of that darkness he carried back an observation
that has echoed through psychology ever since. Between what happens to us and
how we respond, he wrote, there is a space. And in that space lies our freedom.
When I first read that, I misread it. I assumed Frankl was
telling me to rise above my emotions — to be the calm, unbothered man in the
storm, feeling nothing, needing nothing. The more neuroscience I read, the more
I realized I had it backward. The space Frankl described does not exist because
emotions are beneath us. It exists because emotions are not commands. They are
invitations.
Fear invites your attention. Anger invites investigation.
Joy invites gratitude. Sadness invites reflection. Shame, of all of them,
invites curiosity — though it is the one we are least likely to accept.
Each emotion knocks. Wisdom is simply deciding, knock by
knock, which to invite in for a proper conversation and which to leave on the
step for a while longer.
Most of us do one of two things. We bolt the door and
pretend no one is there. Or we fling it open and hand the emotion the keys to
the whole house. Neither, it turns out, makes for a peaceful home.
Antonio Damasio Ruined One of My Favorite Ideas
For centuries, we told ourselves a flattering story: that
the ideal human being decides free of emotion. Cool. Detached. All reason, no
interference. Emotion was the smudge on the lens.
Then a neuroscientist named Antonio Damasio began closely
studying a peculiar group of patients — people whose brain injuries had damaged
the machinery of emotion while leaving their intellect fully intact.
They still retained their ability to reason—analyze,
calculate, debate, and articulate ideas perfectly. However, they could no
longer make decisions. Even choosing between two nearly identical loaves of
bread could paralyze them. This loaf or that one? Back to the first. They would
weigh options endlessly yet reach no conclusion. It appears that logic alone
can loop endlessly without ever arriving at a decision.
You already know this feeling, even with an undamaged brain.
You have stood in aisle four, staring at two nearly identical products,
wondering when carbohydrates became so emotionally demanding.
Damasio's work suggested something close to heresy. Emotion
is not opposed to reason; rather, it enables reason to succeed. Feelings
provide the necessary weight — signaling what matters most, what is urgent, and
what deserves attention. Without emotion, thought becomes aimless and sterile,
unable to move forward effectively.
Emotions, in other words, do not interrupt your thinking.
They help you think at all. That single idea changed how I sat in every
conversation that followed.
The Two Brothers
I once told a Clarity Room a very short story. Two brothers
grew up in the same house. Same parents. Same neighborhood, same schools, same
food at the same table, many of the same memories. Thirty years later, one
speaks of his childhood with deep gratitude. The other has spent much of his
adult life trying to recover from it.
Same house. Same events. How?
This is one of the most crucial lessons coaching has taught
me, even though I was initially reluctant to accept it. We don’t react to
events themselves; we react to the meaning we assign to them.
The event is real. But the meaning we hang on it does at
least half the work.
One brother perceives his father's strictness as love, with
sleeves rolled up, while the other sees it as a verdict—evidence that he is not
wanted. One interprets hardship as preparation for the future, whereas the
other sees it as punishment. One considers criticism as guidance, like a hand
on the back steering him forward; the other views it as confirmation of a
long-held suspicion: that he will never be quite enough.
The outside was nearly identical. The inside was two
different countries.
And here is the machinery behind it, because this is the
part I want you to keep:
Stories become beliefs.
Beliefs shape emotions.
Emotions steer decisions.
Decisions, repeated, become habits.
Habits harden into character.
And character, quietly, without ever announcing itself,
becomes destiny.
By the time most people come looking for a coach, they are
convinced they have a habit problem. More often than not, they have a story
problem. And beneath the story, patient and unpaid, an emotion has been
trying to get their attention for years.
When I finally understood this, I stopped asking,
"Why did you react like that?" And I started asking, "What
did your brain believe was happening in that moment?"
Here is what I have come to trust:
Your emotions are rarely trying to sabotage you. Far more
often, they are trying to read you a story your brain has been believing,
without challenge, for a very long time.
And it is the story — not the emotion — where the real work
begins.
If this message stirred something in you, don’t let it fade.
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